// Ecosystem Authority: Modern Voice

Beyond
The Call.

Business today is addicted to the phone — and not just for talking, but for multi-modal connection. From WhatsApp and SMS to cloud-native voice, the marketplace is crowded, but Project BXM stands behind one platform that delivers Clarity in Complexity.

BXM Verified Partner: Aircall Excellence

The Innovation Edge

  • ✔ Seamless Salesforce Sync: Native CRM flow.
  • ✔ Omnichannel Power: Calls, Text, & WhatsApp.
  • ✔ AI Intelligence: Coaching & support at scale.
  • ✔ Cloud-Native: World-leading CX.

// Expert Deployment & Strategy // AirCall Partner

Communications
Built for Velocity.

Data leakage is the silent killer of business growth. We bridge that gap with expert savvy and technical capability, transforming your voice platform with AIRCALL into a SALESFORCE integrated INTELLIGENCE ENGINE.

Aircall Starter Pack

Investment From $5k
+

Considered Comms Plan: Strategic audit and setup prep.

+

Technical Install: Full AirCall configuration and deployment.

+

2x Training Sessions: Ensuring your team is ready on day one.

+

5x Standardised Workflows: Smartflow logic and training.

+

3x Custom Data Views: Screen-pops for instant customer context.

Custom Setups

Investment Detail POA

Enhanced dashboards and outbound service performance.

→

Enhanced Dashboards: Real-time operational visibility.

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KPI Reporting: Detailed monthly analytics and insights.

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Call Monitoring: Advanced quality assurance triggers.

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Outbound NPS: Active monitoring from multi-channels.

Strategic Partnership

We solve Root Cause Issues by analysing your data to reach more inquiries and grow share of wallet. From AI-powered coaching to 24/7 capture, we are the partner ready to help your business scale.

Book Discovery Session ★

Solve your data leakage with Project BXM

// Revenue Never Sleeps

Open 24/7.
Intelligence Captured.

A traditional business is shut for 75% of the week. By deploying a 24/7 omni-channel solution, you reclaim that trading time, serving customers through natural language conversations and automated intelligence. This isn't just a phone; it's a frictionless data capture engine that ensures your field and sales teams never waste a second on manual logging or repeated notes again.

75% More Trading Time per Week
01. Revenue

The "Always On" Shop

Your business is always open. AI agents handle bookings and inquiries after-hours, ensuring you never turn away a customer or lose a lead to a silent voicemail.

02. Velocity

Automatic Harvesting

Run your day, not your software. Voice data and text sentiment are harvested and logged in Salesforce automatically, eliminating manual notes.

03. Insight

Total Visibility

Direct visibility on customer sentiment and operational challenges across SMS, WhatsApp, and Voice. One lucid view of every engagement.

04. Experience

Conversational Flow

Provide superior CX via natural language agents. If a human is needed, calls are diverted to the field expert best equipped to solve it.

05. Growth

Scalable Mentoring

Learn from your top performers. AI identifies winning patterns, supporting and coaching your sales army on every call.

06. Impact

Deployment Precision

BXM deployment means your system is live and harvesting in days. We don't just connect the line; we architect the data outcomes your business needs.

// The Intelligence Gap

The Silent
Data Leak.

Your field teams and call centers are communicating minute-by-minute, yet most of that critical detail is lost. If you aren't using the phone as a data signal, you are flying blind. Root cause issues remain hidden within unlogged calls and fragmented texts.

Without harvesting these conversations, you cannot resolve your Top 10 Problems. Valuable data points that should drive coaching, support, and business strategy are simply vanishing once the call ends.

The BXM Solution: AI Harvesting

We deploy AirCall’s AI to identify trending topics and sentiment across all channels, logging every insight directly into Salesforce as a permanent data point.

Stop the Data Loss

Omni-Channel Crisis Overcome call screening and friction via multi-channel engagement.
AI-Powered Snapshots Automatically capture the essence of every field conversation.
Coaching at Scale Use real-time recording and transcription for team improvement.

// Operational Friction

The 25%
Availability Trap.

Standard business hours only cover a fraction of your customer's reality. When calls go unanswered after-hours, you aren't just losing a conversation: you're losing the Root Cause Data.

Most people call because your digital experience failed them. By ignoring after-hours signals, you miss the objections that drive your business. Instead of boasting about "Open Hours," arm your team with real-time intelligence that works even when the lights are off.

BXM Insight: AI Voice Agents can handle appointments and inquiries after-hours, reducing missed appointments by up to 85% and converting voicemails into actionable Salesforce tasks.

01. Smartflow Routing

Use visual flow builders to set time-based rules. Point customers to the right direction every time, whether you are in the office or in the field.

02. AI After-Hours Capture

AI Voice Agents translate and summarize after-hours calls into business intelligence. Understand the "Why" behind the call before your team even starts their shift.

03. Root Cause Analytics

Identify exactly when and why calls are missed. Troubleshoot SLA gaps and improve digital experiences to reduce call volume over time.

// Month One: Impact Unleashed

Untethered.
Unlimited.

Stop being anchored to a desk. AirCall brings full Salesforce integrated features to the palm of your hand. Whether your team is in a vehicle, on-site, or interstate, they remain part of your Intelligence Harvesting Engine. We deploy this mobility within 30 days, ensuring your business never misses a signal again.

Week 01 // Setup

Instant Connectivity

We port your existing numbers or claim new international lines in clicks. Your Salesforce CTI is linked, and the "Dark Data" leak is plugged immediately.

Week 02 // Flows

Smartflow Deployment

We architect your 24/7 routing logic. Your AI Agents are trained to handle after-hours inquiries, ensuring your "Open Shop" is live and generating revenue.

Week 04 // Mastery

Lucid Visibility

Management dashboards are live. Every call is summarised, and coaching insights are driving performance improvements across your entire mobile and office workforce.

You are 30 days away from total communication clarity.

Deploy Your Aircall Solution ★

// ANZ Strategic Alignment

Personalised
Innovation.

In Australia and New Zealand, Project BXM works collaboratively with AirCall to provide a human-centric solution that gives your business a massive competitive leg up. We believe that speaking on the phone is a critical part of modern business, and we ensure you have the elite support required to win with your customers.

ANZ

Dual Representation

Every Project BXM client in the ANZ region enjoys a permanent, direct line to both an AirCall Representative and a Project BXM Specialist. This ensures your operations and innovations are never stalled by a lack of support.
*Minimum seats apply.

  • ✔ Direct AirCall Customer Learning Lab access.
  • ✔ Personalised training and development sessions.
  • ✔ Continuous best-practice support from local experts.

The Innovation Period

We support your business through dedicated innovation periods, exploring advanced communications workflows and Salesforce automations.

Omnichannel Integration: We help you scale text, WhatsApp, and voice automations to meet your customers exactly where they are.

Winning with your customers. That is the goal.

Ready for an Elite Partnership?

Secure your competitive leg up in the Australian and New Zealand marketplace. Our collaborative team is ready to help you solve the data leakage problem and innovate your communications.

Start Your Discovery Session ★