Service
Intelligence.
Quick Start Packages: Get on platform, fast with Project BXM.
ESTIMATED_ENTRY
$10k
SERVICE
CLOUD
A fast, low-risk Service Cloud setup that centralises customer enquiries, streamlines case management and SLA tracking, and connects service with sales and operations on one Salesforce platform.
- ✚ 2-4 WEEK SETUP
- ✚ QUEUING + ROUTING
- ✚ CASE SCREEN FLOWS
- ✚ PLATFORM SETUP
- ✚ BASIC TRAINING
One place for every customer issue
All enquiries from phone, email, web and chat land in one queue. Your team works from a single console instead of chasing messages across inboxes and spreadsheets.
Faster, more consistent answers
Service Cloud gives agents knowledge articles, macros and guided flows at their fingertips. Customers get the right answer the first time, no matter who picks up the case.
Proactive, not reactive support
With full history and alerts in Salesforce, your team can spot trends and at-risk customers early. You fix root causes, not just today's ticket.
Clear performance and SLA visibility
Dashboards show response times, backlogs and SLA breaches in real time. Leaders can see where to add capacity, improve processes and lift customer satisfaction.
BXM Accelerator // Service Cloud
What is it?
A precision deployment of Salesforce Service Cloud designed to consolidate every customer touchpoint into a single, high-velocity stream. We eliminate the "inbox shuffle," giving your team the tools to resolve issues with surgical accuracy and speed. It is a native setup that centralises enquiries and streamlines your entire support operation.
Who is it for?
Customer service leads and operational managers who are losing track of enquiries across fragmented emails, spreadsheets, and phone logs. If you cannot track your SLA performance in real-time or your team is re-keying data to find a customer’s history, this is your exit ramp.
Why adopt now?
In a competitive landscape, service is the new sales. By initialising a unified service environment now, you move from reactive "fire-fighting" to proactive customer success. Every resolved case becomes a data point for growth, rather than just an administrative burden.
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