// SYSTEM ARCHITECTURE
SALESFORCE IS MORE THAN CRM.
IT’S AN ENTERPRISE PLATFORM.
One platform. Hundreds of capabilities. Built to solve real business problems.
Salesforce is often described as a CRM system, but that only tells part of the story. In reality, it is a powerful enterprise platform that allows businesses to connect people, data, and operations in one place. Instead of relying on disconnected silos, organisations run entire workflows from a single, secure foundation.
The same platform used by global defence organisations and the world’s most advanced companies is tailored by BXM to solve the specific friction in your business.
// THE BXM APPROACH
We design Salesforce solutions that focus on commercial outcomes. We architect the right pieces so your systems work as one and your team moves at high-velocity.
The question isn’t if Salesforce can solve it. The question is how to design it correctly.
Certified Salesforce Architects
Winning Businesses Build Better Systems.
Technology alone doesn’t win markets.
How you design and apply it does.
Expertise Across the Ecosystem
We treat the Salesforce platform like an elite box of Lego. Each piece is a world-class capability > we architect them to work as one.
How We Help Businesses Move Forward
Growth Enablement
Salesforce systems designed to generate revenue, respond faster to customers, and unlock new market opportunities.
Waste Reduction
Removing duplicated work and manual processes through Flow automation and Agentforce AI integration.
Operational Clarity
A single trusted system where teams see real-time performance across the business with Tableau and Data Cloud.
// DOMAIN SPECIALISATION
TRENCH-TESTED
INDUSTRY VERTICALS.
Supply Chain + Transport
Remove expensive intermediaries, own your data and unlock fee-free consumer shipping. Modernise consumers, merchants, carriers, forwarders, customs, warehousing, and digital trading in one connected and branded app. Includes sales, marketing, service, fleet, transit grid, dynamic pricing, in-platform network, POD, labels, alerts, invoicing, PO, credits, fuel levy, surcharges and agentic AI.
Steel
Streamline the global steel vertical with deep legacy foundations. When time matters, a single source of truth is a competitive advantage. Incorporate design, funding, ordering, BOM, QA, delivery, and certification: from concept to construction. Unite steel mills, forwarders, traders, financiers, insurers, distributors, manufacturers, fabricators, architects, and engineers in a single portal. Fully automated and AI-enhanced.
Construction + Property
Oversee the entire project lifecycle across all contributing entities. Save endless calls, emails and texts with a single branded app. Fund, approve, specify, track, sell, and deliver every build. Connect residential consumers, commercial developers, financiers, contractors, builders, sales, marketing, and certification teams with real-time project and material oversight.
Building Materials
Remove gaps of understanding in data, forecasting, demand planning and purchasing decisions. Manage specifiers, manufacturers, suppliers, trades, builders, sales, marketing and operations in a single pane of glass. Evolve through automating orders, quotes, and logistics to streamline every stage of the building materials supply chain.
Trades + Field Services
Present your brand professionally, take electronic transactions, and unify downstream work across your entire business. Automate time-consuming scheduling, payroll, defects, and asset management to recover labour costs and simplify every step of your trade operations. Streamline BOMs, quoting, ordering, job management, and invoicing with real-time field data.
Energy + Utilities
Negate wasted sales time spent on-premise and in call centres. Connect energy wholesalers, retail and commercial in-field sales teams, consumers, and customer service through automation. Solve quoting, approvals, e-contracts, billing, and regulatory audits in one connected platform. Onboard staff and customers lightning-fast with AI intelligence and live portal transparency.
Agencies & Prof Services
Synchronise project delivery with commercial reality. We solve the "Complexity Trap" for high-growth firms by unifying time-tracking, resource allocation, and client portals. Transition from manual project management to an automated delivery engine that scales billable velocity and provides total financial clarity for firm leadership.
B2B Trading
Modernise wholesale and merchant operations through sovereign digital trading environments. We architect complex pricing logic, credit management, and bulk-ordering workflows into a single interface. Remove the friction between wholesalers and buyers with real-time inventory visibility and automated credit approvals for industrial-scale commerce.
Point of Sale
Unify your physical shopfront with your enterprise CRM foundation. We architect POS solutions that synchronise every field transaction with your warehouse, accounting, and marketing engines. Deliver a seamless omni-channel experience where inventory is always live, payments are secure, and every customer interaction is archived for AI-driven growth.
// DEPLOY PRE-CONFIGURED INDUSTRY ARCHITECTURE
// CERTIFIED PARTNERSHIP
YOUR DIRECT CONNECTION
TO THE SALESFORCE SOURCE.
Working with a certified partner means you aren't just buying software: you are gaining an elite architectural advocate within the Salesforce ecosystem.
The Inner Circle
Our relationship enables direct site tours and meet-and-greets at the source. We host our customers at the Salesforce Sydney Tower or on-site at the Brisbane and Melbourne headquarters.
Technical Proof
We leverage deep technical capability to de-risk your investment. From high-fidelity demos to custom Proof of Concepts (PoCs), we show you exactly how Salesforce clouds solve your friction.
Market Validation
Trust is earned through delivery. We are proven experts in the space, maintaining a 4.8-star rating on the Salesforce AppExchange.
COMPLEX ARCHITECTURE.
SIMPLIFIED REALITY.
We solve the technical friction that stops organisations from scaling on the Salesforce platform.
Whether it’s untangling a legacy Sales Cloud implementation, configuring a new cloud or deploying autonomous Agentforce AI to reduce operational waste, we focus on the engineering that delivers the win.
We don't just build systems;
we architect operational advantages.
Supply Chain & Field Expertise
Engineered for the Frontline.
On the Tools. Proven Outcomes.
Project BXM architects Salesforce solutions that bridge the gap between complex supply chain logistics and frontline reality. We replace manual friction with Agentforce AI to remove administrative waste where it matters most.
Precision Logistics
Leveraging direct geolocation and van-stock optimisation to ensure parts and people are in the right place, every time.
Mobile Compliance
Integrated scanning and digital validation modules that remove paper waste and ensure instant field compliance.
Time Management
Simplified time-on-site logging and job costing systems that connect the field directly to your invoicing and payroll.
Augmented Intelligence
Deploying Agentforce to handle complex scheduling and parts enquiries, allowing your technicians to focus on the fix.
Certified Integration Authority
Unifying the Heavy Industry Stack.
Heavy operational businesses shouldn't be slowed down by fragmented data. We solve the multi-system friction of the industrial sector by orchestrating ERPs, legacy tools, and supply chain systems into a single, high-performance Salesforce environment.
MuleSoft Compliant
As a certified partner, we provide the gold standard in integration security and architectural compliance for enterprise-grade connectivity.
ERP & Legacy Systems
Extensive experience connecting Salesforce to global ERPs, financial tools, and the highly specific proprietary systems required by heavy operations.
Universal Connectivity
Whether it’s spreadsheets, email-based logs, or cloud-native marketing tools, we extract and unify data across your entire operational landscape.
Operational Focus
We specialize in the complex technical needs of heavy industry, helping businesses get the best out of their multi-system investments.
Certified Experts • Proven Delivery
Connect My Systems
// DIGITAL SHOPFRONTS
BEYOND THE STATIC WEB.
EXPERIENCE CLOUD.
We don't just build websites; we engineer Branded Portals. Salesforce Experience Cloud allows your business to share secure CRM data directly with customers and partners in real-time.
Stop the email back-and-forth. Give your ecosystem 24/7 access to orders, support cases, project updates, and knowledge bases through a branded, industrial-grade interface.
Customer Self-Service
24/7 hubs where customers manage their own accounts, cases, and service requests without call centre friction.
Partner Ecosystems
Collaborate on leads, register deals, and track shared inventory within a secure, high-adoption environment.
Industrial Portals
Custom-built project trackers and certification hubs designed for the frontlines of logistics and supply chain.
SYSTEMIC CAPACITY // AGENTFORCE
Agentic AI.
Digital Labour Solutions
for growing companies.
Digital Labour solutions that support Human Agents with flexibility. BXM builds AI agents to solve labour and customer experience challenges.
Automating
Workflows
BXM builds AI agents to solve labour challenges by automating workflows to improve your operational efficiency.
Frontline
Service
Improving frontline service and customer experience challenges, supporting your Human Agents with total flexibility.
Productive &
Resilient
With labour shortages, long ramp-up times, and rising replacement costs, stay productive during your busiest periods.
// TRENCH-TESTED AI ARCHITECTURE // PROJECT BXM
// SYSTEMIC UNIFICATION
ERP IS THE GAME CHANGER
FOR SALESFORCE.
Salesforce is the engine, but ERP is the fuel. When you unify your financial backbone with your CRM, you stop guessing and start operating with mathematical certainty.
Our Salesforce ERP Quick Start removes the years of "custom coding" and delivers a high-velocity bridge between your accounts and your customers.
Live Financial Visibility
See outstanding invoices, credit limits, and payment history directly within the Salesforce Account view.
Supply Chain Transparency
Sync inventory levels and order statuses in real-time so your sales team never over-promises on stock.
Zero Manual Entry
Eliminate the "Administrative Burn" by automating the data flow between SAP, Xero, MYOB, or Oracle.
// SUPPLY CHAIN VISIBILITY
BRIDGE THE GAP BETWEEN
WAREHOUSE & CUSTOMER.
We synchronise Salesforce with your TMS & WMS to provide real-time tracking, inventory precision, and total logistics transparency. Stop the manual status checks and start driving automated fulfilment.
- ✓ Real-Time Transport Tracking
- ✓ Warehouse Inventory Sync
- ✓ Automated Dispatch Signals
// RAPID REVENUE DEPLOYMENT
HIGH-VELOCITY
E-COMMERCE ARCHITECTURE.
Launch your Salesforce-native shopfront in weeks, not months. Our E-Commerce Starter synchronises your product catalog and pricing directly with your CRM for Zero-Friction Transactions.
// SITE-TO-BOARDROOM SYNC
BUILD BETTER SYSTEMS
FOR THE BUILT ENVIRONMENT.
Unify your project lifecycle. We architect Salesforce solutions that connect Developers, Contractors, and Site Leads in one high-velocity environment. Stop the data fragmentation and start building with mathematical precision.
// FINAL DEPLOYMENT PHASE
ARCHITECTURAL
ALIGNMENT SECURED.
Project BXM bridges the gap between industrial complexity and Salesforce capability. From MuleSoft integration to Agentforce AI, we architect the systems that turn operational friction into competitive advantage.
// SYSTEM READINESS
Ready to green-light your Salesforce roadmap? Initiate your discovery session today.
Start Discovery ★PROJECT BXM // INNOVATIVE MODERN ARCHITECTURE // INDUSTRY GRIT 2026